St. Lawrence Cruise Lines

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Toll-Free: 1 800 267 7868

International: 613 549 8091

Email: info@StLawrenceCruiseLines.com

Privacy Policy

PRIVACY POLICY
 

*LAST UPDATE OF THIS PRIVACY POLICY - June 1, 2018
**FOR INFORMATION PERTAINING TO THE APPLICATION OF EU GDPR, PLEASE SEE SECTION 9.

 


1. BEFORE SUBMITTING INFROMATION TO OUR SITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to St. Lawrence Cruise Lines Inc. ("the Company") and sets out our policy on the gathering and use of information on this site. The Company is committed to providing a safe web site for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our site to other websites; note that this Privacy Policy applies only to our site and not to websites of other companies or organizations. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our site, you may be asked to provide us with personal information when you request cruise offerings and service information through the site. Your use of our site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our site. Your continued use of the site signifies your acceptance of these terms and any changes in effect at the time of use.


2. COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We collect information that you voluntarily provide to us through brochure request forms and phone/email contact. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.


3. HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our site may be aggregated and used for research and development relating to our cruise offerings and marketing communications. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of travel services, and to assist us to tailor our travel services and marketing communications to your needs by collecting information about your preferences through tracking of page views on our site; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available.


4. PROMOTIONAL AND INFORMATIONAL OFFERS

With the implied permission of an online visitor, information submitted at the time of a brochure request may be used for email marketing and promotional purposes by the Company. If a visitor objects to such use for any reason, he/she may prevent that use either by e-mail request or by unsubscribing to all future email contact. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


5. DISCLOSURE OF INFORMATION

The Company will not disclose personal information that you provide on its site to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


6. COOKIES

The Company, in common with many web site operators, may use standard technology called "cookies" on its site. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the site may not function properly if you do so.


 

7. GOOGLE ANALYTICS

 

The Company uses Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

 


8. PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our site or help-seeking information lines.
 

 

9. TERMS APPLICABLE TO DATA FROM EU MEMBER COUNTRIES                       - added June 1, 2018

 

The Company is based in Canada, and in most cases, the Personal Information we collect is stored and used in Canada. We only share Personal Information with third parties necessary for our outbound marketing efforts, such as social media advertising, email newsletters, and brochure mailings. Additionally, we are committed to the use of third party marketing services that are also proven to be GDPR compliant. We do not share Personal Information with any government agencies, hotel and transfer suppliers, or body outside of marketing communication efforts.

 

Effective May 25, 2018, the EU General Data Protection Regulation (GDPR) becomes a new, wide-ranging data protection law. If we collect Personal Information from EU residents, in addition to the above, the following terms also apply to our collection, use, and retention of that information:

 

Basis for Collection: as set out above, we collect and process Personal Information for which you have given your consent.

 

Onward Transfer: We only submit Personal Information to third parties in order to fulfill the marketing services they provide, such as MailChimp, Google Adsense, and Google Adwords. Such third parties must agree to use the Personal Information we provide to them only for the purposes for which they have been engaged and must either:

                        (a) comply with the EU-US Privacy Shield Principles or another mechanism permitted by the applicable EU & Swiss data protection      law(s) for transfers and processing of Personal Information; or

                        (b) agree to provide adequate protections for the Personal Information that are no less protective than those set out in this Privacy   Policy.

 

If we learn such an entity is using or disclosing Personal Information in a manner contrary to this Privacy Policy, we will take reasonable and appropriate steps to prevent, remediate or stop the use or disclosure.

 

Your Rights as an EU member include:

  • You may “opt out” of receiving marketing or promotional messages via the instructions in those messages
  • The right to withdraw consent to the processing of Personal Information about you
  • The right to request a copy of the Personal Information we retain about you, although we reserve the right to charge a fee for this depending on the nature and frequency of your request(s) and our cost to provide the information.
  • The right to have Personal Information we have about you corrected or removed, we may retain some of your Personal Information for the purposes of our legitimate business needs in accordance with the Privacy Shield Principles. Any Personal Information you have shared publicly with others may continue to be publicly visible on the Sites.



10. PROTECTION OF INFORMATION

Our Commitment to Security:
- We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
 

Storage of Information:
- Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

Policy Changes:
- If we alter our Privacy Policy, any changes will be posted on this page of our site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


11. ACCEPTANCE OF OUR PRIVACY POLICY

By using this site or any other The Company site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the site. By submitting your information, you agree that it will be governed by our Privacy Policy.

 

 

12. QUESTIONS OR COMMENTS

 

If you have any questions about this policy or about how we manage personal information, please contact:

 

Daniel Beals - Marketing Coordinator

613-549-8091

danielbeals@stlawrencecruiselines.com

 

Cruise Choices

Celebration of Spring
Signature Cruise

Join us as we kick off the 2019 cruise season with 6 nights, 7 days of fresh spring air on the St. Lawrence River. This trip from Kingston to Quebec City is a super value at a 5 night rate starting at $2091 per person.

Explore Cruise
Seaway 60th Anniversary Cruise
Signature Cruise

Celebrate the 60th anniversary of the St. Lawrence Seaway with a special cruise, featuring unique ports and attractions, and a travelling historian. This cruise is 6 nights, 7 days from Quebec City to Kingston.

Explore Cruise
Heritage Waterway Summer Cruise
Signature Cruise

Come and cruise with us for 7 nights and 8 days as we trace the routes of early upper Canada explorers. Learn about the history of the early trade route between Kingston and Montreal.

Explore Cruise
Fall Harvest and Colour Cruise
Signature Cruise

As Autumn unfolds, the shore and islands ignite with a blaze of colour and travellers come from far and wide to take part in this parade of colour for 7 Nights and 8 Days.

Explore Cruise
Upper River Expedition

Come and explore for 4 nights and 5 days the intricate passages and channels of this amazing archipelago of 1870 islands known as the 1000 islands. 

Explore Cruise
Canadian Connection

Experience Quebec's joie de vivre (love of life) on this cruise as your ship passes through all 7 St. Lawrence Seaway locks. Cruising 6 nights 7 days between Canada's show piece Quebec City to historical Kingston. 

Explore Cruise
Canada's Capital

The joy and beauty of the lower Ottawa River coupled with the amazing 1000 Islands and St. Lawrence Seaway makes this 5 night, 6-day cruise an unforgettable voyage. 

Explore Cruise

Additional Savings

Save on your next adventure — discover additional packages & savings on all available cruises.

Explore Savings

Book Your Voyage & Talk To An Expert 1 800 267 7868